07581 246 844

•Risk Assessment / Audit / Health-checks.

A detailed analysis of the firm’s systems, controls and procedures in order to identify higher risk areas of the business and any weaknesses in procedures. Verbal feedback is provided during the visit. This is followed-up with a detailed written report and an action plan where necessary.

•Thematic Reviews (TCF, Financial Crime, Data Security, Pensions reviews).

A detailed analysis of a specific aspect of a firm’s systems, controls and procedures. Verbal feedback is provided during the visit. This is followed-up with a detailed written report and an action plan where necessary.

•Client File Reviews – on-site / remote.

In-depth analysis of customer files to ensure that procedures are being followed and to identify good practices and weaknesses. Verbal feedback is provided during the visit. This is followed-up with a brief overview report and individual client file review feedback sheets. Files are assessed using the FSA’s preferred grading system - “Suitable”, “Unclear” and “Unsuitable”.

•Adviser Training (TCF, Financial Crime, Data security, Complaints, etc.).

Focused training which is tailored to each firm - and as far as possible - to each individual’s specific role within the firm – ensuring the training is relevant and appropriate.

•Complaints Handling.

Handling complaints from receipt to closure – helping to ensure the firm’s response is consistent, appropriate and cost-effective.

•FSA applications and authorisation assistance.

Assistance with FSA applications, adviser authorisation, variation of permission, etc. ensuring the process is as smooth and fast as possible.

•T&C Supervisor – including annual competency testing and assessments.

T&C supervision activities include competence assessments, KPI reviews, 1:1 meetings etc. MLX can also provide annual competence tests on request.

•Help with setting-up and implementing procedures.

Provision of various procedural manuals (personalised for each individual firm) – includes - recruitment, training and competence, complaints handling, data security and anti-money laundering procedures.

•Provision of template documents / manuals.

Includes templates for disclosure documents, fact-finds, registers, suitability letter etc.

•Technical Support.

Product-specific guidance as well as advice on regulatory issues.

•FSA remedial action work assistance.

Helping to action remedial work required by the FSA, which includes dealing with on-going FSA correspondence.

•Regulatory updates and Newsletters.

Quarterly Newsletter provided (more frequently if necessary); as well as personal calls to discuss pressing and important changes - ensuring you stay abreast of Handbook changes and the specific impact on your business; as well as ensuring you are aware of your responsibilities and liabilities under SYSC and the recent changes.

(Please note that this list is not comprehensive and is for guidance only. Please contact us if you require any additional services.)

MLX Training & Compliance Ltd (MLX) was established in October 2010.